• Provides front-line PC, Network and Telephony support to users
• Administrative tasks (AD, GPO, file permissions etc.) with guidance as required
• Basic network troubleshooting skills (DNS, DHCP, traceroute, IP subnetting, VLAN, Ethernet)
• Understanding of end-user support for M365 platform and applications (Teams, SharePoint, OneDrive, OWA)
• Supports AV equipment in conference rooms
• Uses and maintains OS and application deployment services (SCCM)
• Maintains inventory and assists in establishing recommendations for equipment procurement
• Drives to complete work efforts in a fast-paced environment with competing priorities
• Customer centric and positive attitude toward customer issues.
• Demonstrates a strong troubleshooting methodology
• Identifies, suggests, plans, implements and documents potential procedural improvements with guidance as required
• Follows and helps to develop repeatable procedures for successful deployment and administration of IT assets
• Collaborates with other IT team members

Experience:

• Knowledge of Windows Operating systems
• Knowledge of computer hardware, including laptops, printers, and cell phones
• Three (3) years’ experience in IT or a related discipline 
• IT ticketing system experience
• Bachelor’s degree from an accredited institution in Computer Science, Information Systems, Business Management, or a related discipline is preferred